Basic Support
Basic break/fix support
- Software licensing and license management
- Software bug reporting and/or workaround awareness.
Included with any active subscription purchased from NexGen
Platinum Support: Make
Proactive Engagement
- Priority online & phone support
- Extended Support (Beyond Break / Fix)
- Minor post-processor edits (if applicable)
- Learning Management System
- Live and on-demand best practices training for your whole team
- Annual Update Training
- $250 Open Enrollment Training Voucher
- 15% Discount on Services
Platinum Support: Design & Data
Proactive Engagement
- Priority online & phone support
- Extended Support (Beyond Break / Fix)
- Minor post-processor edits (if applicable)
- Learning Management System
- Live and on-demand best practices training for your whole team
- Annual Update Training
- $250 Open Enrollment Training Voucher
- 15% Discount on Services
Platinum Support: Enterprise
Companies with an annual contract value of $50,000+
Personalized annual service plans (training, implementation, post-processor development, consulting, etc.) are included in the agreement.
Contact sales@nexgensolutions.com for pricing and details.