Join Our Team

It All Starts with Good People. Collaboration and partnership with our customers is the foundation of our success and we are always looking for more bright and innovative minds to continue our fast growth.

Email hr@nexgencam.com for application details (attach Resume in .pdf or .doc).

Who is NexGenCAM?

NexGenCAM assists companies in implementing new CAM and Robotics technologies to streamline product development and create better products. With headquarters in Port Washington, WI and locations across North America, we are the leading provider of Autodesk CAM software and other related solutions. We provide unparalleled sales, service, and support to our customers and hold them in the highest regard. We are a small business that is enthusiastic about our products and services because our customers stand behind them as well. Work for a company that has repeatedly been acknowledged for its growth and achievements! NexGenCAM is an equal opportunity employer.

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4 Positions Available

Email hr@nexgencam.com for application details (attach Resume in .pdf or .doc).

Customer Success Specialist

Position:  Customer Success Specialist

Reports to: Customer Success Lead / Sales Director

Job Category: Customer Success

Location: Port Washington, WI or Zionsville, IN

Posted: February 1st, 2023

Position Overview: 

The Customer Success Specialists’ (CSS) sole focus is delighting and retaining our Customers, often leading to customer expansion. We do this by ensuring our customers are successfully using their Autodesk software and deriving the maximum benefit from their investments.  Working with customers requires pro-active use of all of the systems and information available, resulting in live conversations about their current status, needs, and opportunities. The CSS gets involved in pre and post-sales onboarding activities; creating adoption and success plans, increasing customer usage, and ultimately driving the renewal of the products on an annual basis.  By being a customer advocate, this important role can often lead our sales, technical, and operational staff to deliver for customers in just the right way to ensure success.

Responsibilities: 

  • The Customer Success Specialist is a key role to driving onboarding, adoption, and retention of core products/solutions by providing post-sales guidance and initiatives directly to customers in a select sales territory, industry, or product group.
  • Managing a portfolio of a couple hundred customers and interacting directly with customers, you will help at-risk customers by promoting and improving overall customer satisfaction, product adoption, retention, and renewals mainly in the small business and very small business segments.
  • Responsible for strategic new customers, products, and solutions that have specific customer satisfaction processes and requirements.
  • The role has a variable commission scheme based on product utilization, customer retention, and other key metrics including expansion and new sales.
  • The role will partner with sales on account and territory planning and provide customer health leadership, handle escalations on at-risk customers, strategize on how to deliver on Customer Success Initiatives, and be a resource on how best to leverage Customer Success Resources across the entire company.
  • Ensure that customers derive maximum value from their investment in Autodesk Solutions, utilize all their licenses, identify new opportunities, ensure renewal and collaborate with other teams to ensure growth attainment.
  • Monitor customer usage data, health indicators, renewal dates, growth planning, and solution adoption to maximize customer success.  
  • Manage and collaborate inter-departmentally to resolve at-risk customer escalations, and keep timely and accurate documentation in NexGenCAM business systems.
  • Responsibilities may include providing or scheduling activation and/or product training, conducting customer health checks, identifying opportunities to expand relationships, up-selling/cross-selling new products, and requires an elevated level of influence over the customer lifecycle through renewal.
  • Contribute thought leadership and best practice, both internally and externally, around business transformation and end-user adoption.
  • Conduct outbound customer calls with a required minimum number of calls daily.
  • Use salesforce.com to document all customer activity.
  • Maintain Salesforce.com opportunities using probability definitions embedded to categorize opportunities accordingly to accurately forecast against plans and targets weekly.
  • Build strong relationships for business planning with extended team.
  • Respond to partner and customer inquiries in a professional and prompt manner.
  • Build strong customer relationships for repeat business.

    Minimum Qualifications
  • At least 2 years of post-grad work experience on a professional inside-sales, customer success, and/or renewals team (preferably software / subscription / software-as-a-service)
  • Previous experience and success in a quota attainment position in sales or customer success
  • Extensive customer-facing experience required, with the ability to handle customer complaints, misunderstandings and deliver value over the phone
  • English Language with clear communication skills, English fluency required, both written and spoken
  • MS Office - Proficient in Microsoft Office products (Excel, Word, Outlook, PowerPoint)

    Preferred Qualifications
  • Relevant Bachelor’s degree preferred, but not required
  • Experience with Salesforce or another CRM Software preferred
  • Experience in customer-facing roles including account management, customer support, product management, and sales
  • Excellent interpersonal skills will be needed in order to build strong relationships, particularly with field organizations and business partners, which will be critical to success
  • Understanding of eStore and how to manage digital sales
  • Highly skilled at multi-tasking with the ability to quickly adapt and learn
  • Ability to build collaborative relationships within sales as well as sales support to facilitate better customer experience

Benefits

Who WE are: NexGenSolutions has offered best-in-class training and support for the leading CAD/CAM software suppliers since 2008. With a team that started on the manufacturing floor, we provide the best services to get your CNC machines performing.  We are the #1 provider in our market and have been recognized by Autodesk for these results 5 of the last 6 years.  Join a fast-growing company that has been repeatedly acknowledged for its achievements and focus on customer success.

Why you’ll love working at NexGenCAM: 

  • Tight-knit team that enjoys working together and produces great results
  • Full benefits packages available for health 
  • Vacation, Paid Holidays, and Wellness Days 
  • 401K with a generous employer match 
  • Professional development opportunities to grow your skills
  • Casual office attire, with the exception of customer appointments 
  • Company culture that encourages innovation, tenacity, and personal and professional development 

NexGenSolutions Customer Success Specialist.pdf

Business Development Manager - Illinois

Position:  Business Development Manager

Reports to: President

Job Category: Sales/Business Development

Location: Illinois - Home office in region

Position Overview:

NexGenCAM is the #1 industry provider of CAM, Simulation, and Manufacturing solutions in North America.  We have recently expanded to provide additional solutions to Digitize the entire business of many Manufacturers in our markets.  We are today recruiting for a territory expansion position with an existing installed base of clients.  The successful candidate will be a goal-oriented hunter, who thrives in working with a team of like-minded, high-energy people.  Providing skilled business development techniques to capture new logo, as well as expand existing clients, will also be a valuable component of this position.  We invite you to explore our website and the Autodesk home page, to better understand our (Design thru Build) business.

Responsibilities:

  • Actively identify, develop, direct and sell business opportunities, to drive significant growth. Primary assignment will be in the SAAS business model in manufacturing environments
  • Work with a team of in-house Manufacturing Specialists, to best configure product and service solutions for specific client requirements in quotation or demonstration activities
  • Qualify leads, provide quotations, and Maintain CRM (Salesforce) on project status, anticipated close date, and next actions
  • Participate/network at industry events, conferences, tradeshows, and associations.
  • Effectively make technical presentations at events and via webinars.
  • Travel 25-35% to meet with your prospects and customer base to foster business relationships and finalize sales agreements
  • Collaborate with Product Management and Marketing on the planning and execution of Distributor marketing activities
  • Work continuously with OEM partners to improve the demand forecasting and information sharing process.
  • Have fun working with an award-winning, fast-paced, and expanding team in the SAAS business space!

Requirements:

  • Bachelor’s degree in Business Administration, Marketing, Engineering, or related field; or equivalent of education and experience
  • A strong communicator with impeccable interpersonal skills and an ability to work with teams
  • 2+ years’ experience in managing a sales territory
  • A persuasive and trusted advisor capable of delivering sales presentations at a variety of levels. Manufacturing leaders, management, and C-Suite executives
  • A technology enthusiast with either a base knowledge of the SaaS business model or manufacturing processes

Benefits

Who WE are: NexGen CAM has offered best-in-class training and support for the leading CAM software suppliers since 2008. With a team that started on the manufacturing floor, we provide the best services to get your CNC machines performing.  We are the #1 provider in our market and have been recognized by Autodesk for these results 6 of the last 7 years.  Join a fast-growing company that has been repeatedly acknowledged for their achievements and focus on customer success.

Why you’ll love working at NexGen CAM:

  • Tight-knit team that enjoys working together and produces great results
  • Full benefits packages available for health and dental
  • Vacation, Paid Holidays, and Sick Days
  • 401K with a generous employer match
  • Professional development opportunities to grow your skills
  • Casual office attire, with the exception of customer appointments
  • Company culture that encourages innovation, tenacity, and personal/professional development

NexGenCAM Business Development Manager.pdf

Business Development Manager - Ohio

Position:  Business Development Manager

Reports to: President

Job Category: Sales/Business Development

Location: Ohio - Home office in region

Position Overview:

NexGenCAM is the #1 industry provider of CAM, Simulation, and Manufacturing solutions in North America.  We have recently expanded to provide additional solutions to Digitize the entire business of many Manufacturers in our markets.  We are today recruiting for a territory expansion position with an existing installed base of clients.  The successful candidate will be a goal-oriented hunter, who thrives in working with a team of like-minded, high-energy people.  Providing skilled business development techniques to capture new logo, as well as expand existing clients, will also be a valuable component of this position.  We invite you to explore our website and the Autodesk home page, to better understand our (Design thru Build) business.

Responsibilities:

  • Actively identify, develop, direct and sell business opportunities, to drive significant growth. Primary assignment will be in the SAAS business model in manufacturing environments
  • Work with a team of in-house Manufacturing Specialists, to best configure product and service solutions for specific client requirements in quotation or demonstration activities
  • Qualify leads, provide quotations, and Maintain CRM (Salesforce) on project status, anticipated close date, and next actions
  • Participate/network at industry events, conferences, tradeshows, and associations.
  • Effectively make technical presentations at events and via webinars.
  • Travel 25-35% to meet with your prospects and customer base to foster business relationships and finalize sales agreements
  • Collaborate with Product Management and Marketing on the planning and execution of Distributor marketing activities
  • Work continuously with OEM partners to improve the demand forecasting and information sharing process.
  • Have fun working with an award-winning, fast-paced, and expanding team in the SAAS business space!

Requirements:

  • Bachelor’s degree in Business Administration, Marketing, Engineering, or related field; or equivalent of education and experience
  • A strong communicator with impeccable interpersonal skills and an ability to work with teams
  • 2+ years’ experience in managing a sales territory
  • A persuasive and trusted advisor capable of delivering sales presentations at a variety of levels. Manufacturing leaders, management, and C-Suite executives
  • A technology enthusiast with either a base knowledge of the SaaS business model or manufacturing processes

Benefits

Who WE are: NexGen CAM has offered best-in-class training and support for the leading CAM software suppliers since 2008. With a team that started on the manufacturing floor, we provide the best services to get your CNC machines performing.  We are the #1 provider in our market and have been recognized by Autodesk for these results 6 of the last 7 years.  Join a fast-growing company that has been repeatedly acknowledged for their achievements and focus on customer success.

Why you’ll love working at NexGen CAM:

  • Tight-knit team that enjoys working together and produces great results
  • Full benefits packages available for health and dental
  • Vacation, Paid Holidays, and Sick Days
  • 401K with a generous employer match
  • Professional development opportunities to grow your skills
  • Casual office attire, with the exception of customer appointments
  • Company culture that encourages innovation, tenacity, and personal/professional development

NexGenCAM Business Development Manager.pdf

Business Development Manager - Northwest Region

Position:  Business Development Manager

Reports to: President

Job Category: Sales/Business Development

Location: Northwest Region (North CA, North NV, OR, WA, ID)- Home office in region

Position Overview:

NexGenCAM is the #1 industry provider of CAM, Simulation, and Manufacturing solutions in North America.  We have recently expanded to provide additional solutions to Digitize the entire business of many Manufacturers in our markets.  We are today recruiting for a territory expansion position with an existing installed base of clients.  The successful candidate will be a goal-oriented hunter, who thrives in working with a team of like-minded, high-energy people.  Providing skilled business development techniques to capture new logo, as well as expand existing clients, will also be a valuable component of this position.  We invite you to explore our website and the Autodesk home page, to better understand our (Design thru Build) business.

Responsibilities:

  • Actively identify, develop, direct and sell business opportunities, to drive significant growth. Primary assignment will be in the SAAS business model in manufacturing environments
  • Work with a team of in-house Manufacturing Specialists, to best configure product and service solutions for specific client requirements in quotation or demonstration activities
  • Qualify leads, provide quotations, and Maintain CRM (Salesforce) on project status, anticipated close date, and next actions
  • Participate/network at industry events, conferences, tradeshows, and associations.
  • Effectively make technical presentations at events and via webinars.
  • Travel 25-35% to meet with your prospects and customer base to foster business relationships and finalize sales agreements
  • Collaborate with Product Management and Marketing on the planning and execution of Distributor marketing activities
  • Work continuously with OEM partners to improve the demand forecasting and information sharing process.
  • Have fun working with an award-winning, fast-paced, and expanding team in the SAAS business space!

Requirements:

  • Bachelor’s degree in Business Administration, Marketing, Engineering, or related field; or equivalent of education and experience
  • A strong communicator with impeccable interpersonal skills and an ability to work with teams
  • 2+ years’ experience in managing a sales territory
  • A persuasive and trusted advisor capable of delivering sales presentations at a variety of levels. Manufacturing leaders, management, and C-Suite executives
  • A technology enthusiast with either a base knowledge of the SaaS business model or manufacturing processes

Benefits

Who WE are: NexGen CAM has offered best-in-class training and support for the leading CAM software suppliers since 2008. With a team that started on the manufacturing floor, we provide the best services to get your CNC machines performing.  We are the #1 provider in our market and have been recognized by Autodesk for these results 6 of the last 7 years.  Join a fast-growing company that has been repeatedly acknowledged for their achievements and focus on customer success.

Why you’ll love working at NexGen CAM:

  • Tight-knit team that enjoys working together and produces great results
  • Full benefits packages available for health and dental
  • Vacation, Paid Holidays, and Sick Days
  • 401K with a generous employer match
  • Professional development opportunities to grow your skills
  • Casual office attire, with the exception of customer appointments
  • Company culture that encourages innovation, tenacity, and personal/professional development

NexGenCAM Business Development Manager.pdf