Basic Support
Basic break/fix support
- Coincides with your current software subscription
- Basic level phone and live one-on-one assistance
Included when your subscription is with NexGenCAM
Platinum Support: CAM
Proactive Engagement
- Unlimited priority phone
- Extended Support (Beyond Break / Fix)
- Minor post-processor edits (if applicable)
- Learning Management System
- Live and on-demand best practices training for your whole team
- Annual Update Training
- $250 Open Enrollment Training Voucher
- 15% Discount on Services
Platinum Support: Fusion 360
Proactive Engagement
- Unlimited priority phone
- Extended Support (Beyond Break / Fix)
- Minor post-processor edits (if applicable)
- Learning Management System
- Annual Update Training
- Fusion 360 Accelerators ($1500 value)
- 15% Discount on Services
- 1 hour of Custom Training

Platinum Support: Enterprise
Companies with an annual contract value of $50,000+
Personalized annual service plans (training, implementation, post-processor development, consulting, etc.) are included in the agreement.
Contact sales@nexgensolutions.com for pricing and details.