Compare Support Plans
Best for Teams Needing Foundational Support
$195
per year/per user
What's Included
Support Portal Access
- Unlimited software break/fix support
- Software license management
- Limited access to our award winning online customer support system
Learning Management System Access (Lite Version)
- Video Knowledgebase containing "Getting Started" and "Tips & Tricks" on Autodesk Design & Make software (CAD/CAM)
- Lite version limited to fundamentals and Autodesk software related training
Ideal for Companies Needing Real-Time, High-Priority Assistance
$595
per year/per user
What's Included
Direct Phone & Live Support
- Dedicated phone line with Zoom screen-share if needed
- Under 30-minute first response time
Learning Management System Access+
- Full library of standard content, including non-Autodesk topics (QA, industry best practices)
- Access to existing and future training modules
Minor Post Processor Updates
- Fine-tuning existing posts for minor functionality tweaks
Quarterly Live Classes
- One free 2-hour session per quarter
- Focused on workflow optimization & automation
Best Practices Sessions
- Invitations to monthly webinars, best-practice reviews, and open office hours
Discount on NexGen Services
- 15% discount on services (training, consulting, etc.)
Comprehensive, Tailored Services for Large and Complex Operations
Contact for Pricing
Everything in Platinum, plus...
Bank of Tailored Training Hours
- Customized sessions addressing your unique workflows
- Flexible scheduling to fit production cycles
Dedicated Direct Phone & Live Support
- Assigned a dedicated technical solutions agent for a closer, more specialized relationship
Customized LMS Access & Content
- Partitioned LMS Platform with custom-made material
- Collaboratively built content for onboarding and ongoing training
"What's New" Webinars
- On-prem or remote sessions for software updates, new tech introductions, and quarterly optimizations
Quarterly Business Reviews
- High-level check-ins to align strategic goals, review performance, and plan for future enhancements
The Cost of Downtime
Every minute of CNC downtime means missed deadlines, wasted labor, and lost revenue—with industry research showing losses of up to $260,000 per hour.
Unplanned CAM software issues—like post-processor errors or toolpath problems—can bring production to a halt. NexGen’s expert support helps prevent costly delays by troubleshooting errors before they escalate and guiding your team to avoid critical mistakes.
Reduce risk, cut downtime, and keep your shop running at full capacity with NexGen.
Autodesk Top Service Delivery Partner
With 15+ years of CAD/CAM expertise and recognition as a four-time Autodesk “Top Service Delivery Partner”, NexGen has a proven track record of delivering exceptional support. We’ve helped hundreds of businesses optimize their CAM systems, from small CNC shops to Fortune 500 manufacturers.
Our industry-vetted expertise ensures reliable, high-quality service that manufacturers trust to keep their operations running smoothly. Choose NexGen—trusted by industry leaders to deliver results.
When you choose NexGen, you’re choosing a support team that industry leaders trust with their own operations.