Support Plans

Work with the #1 Design & Manufacturing team in North America where everyone has extensive industry experience from engineering to the shop floor and multiple CAD/CAM softwares. Recognized by Autodesk as their 2022 & 2023 Top Service Partner.

Already have an account?

Support Request

Basic Support

Basic break/fix support

  • Coincides with your current software subscription
  • Basic level phone and live one-on-one assistance

Included when your subscription is with NexGenCAM

Platinum Support: CAM

Proactive Engagement

  • Unlimited priority phone
  • Extended Support (Beyond Break / Fix)
  • Minor post-processor edits (if applicable)
  • Learning Management System
  • Live and on-demand best practices training for your whole team
  • Annual Update Training
  • $250 Open Enrollment Training Voucher
  • 15% Discount on Services

Platinum Support: Fusion 360

Proactive Engagement

  • Unlimited priority phone
  • Extended Support (Beyond Break / Fix)
  • Minor post-processor edits (if applicable)
  • Learning Management System
  • Annual Update Training
  • Fusion 360 Accelerators ($1500 value)
  • 15% Discount on Services
  • 1 hour of Custom Training
NAMER_Social 1200x627 AD 1

Platinum Support: Enterprise

Companies with an annual contract value of $50,000+

Personalized annual service plans (training, implementation, post-processor development, consulting, etc.) are included in the agreement.

Contact sales@nexgensolutions.com for pricing and details.